Environmental Customer Engagement Administrator Job in Staffordshire

Customer Engagement Administrator

Initially until End March 2025 but likely extension.

Rate:  £14.87 p/h for 37 hour week Mon - Fri

Own Car Essential due to office location.

Office Based.

PLEASE NOTE, CANDIDATES WITH EXPERIENCE/AN INTEREST/QUALIFICATIONS IN THE ‘ENVIRONMENT’ or "GEOGRAPHY"  WILL BE AT AN ADVANTAGE

The candidate will be working in a team who work with permits for work on/near a river – environmental permits. So a developer needing info on a site near a river on flood levels etc would go to this team.

Supports partnering and customer engagement activities. Provides advice and information to external customers or provides support to teams working on larger engagement projects involving a variety of stakeholders.
Required to work with technical information and expected to draw on a number of sources to deliver required tasks.
These roles are office based and required to interact with internal and external customers.
These roles work to standardised procedures and are required to plan and organise their own work to achieve short term results.

Accountabilities

• Maintains customer focus, promoting good relationships with our customers and enhancing the clients reputation.
• Co-ordinates and compiles information from a variety of sources, carries out routine analyses and contributes to the team’s work.
• Chases and tracks information to ensure the execution of own activities, for example following up
customer enquiries or tracking planning consultations with local authorities.
• May be required to monitor delivery of service and determine priorities to ensure service levels are
maintained for the team in accordance with their area of delivery.
• May act as an initial point of contact for the team, communicating and filtering information to ensure
technical and/or scientific advice and support is delivered accurately, and in a timely manner.
• Considers commercial implications of work undertaken.
• Operates and maintains data and information systems effectively. Ensures records are stored
accurately, are up to date and readily accessible to facilitate team activities.

Typical Skills

• Good level of literacy and numeracy required.
• Required to build relationships based on understanding customers’ needs and providing the service
required.
• Required to use standard IT packages efficiently to deliver work and able to learn specialised systems
as required.